Privacy Policy

MUSCLE MATTERS

Privacy Policy

Introduction

Muscle Matters is committed to protecting your privacy and handling your personal information in a safe, responsible, and transparent manner.

This Privacy Policy outlines how Muscle Matters collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By engaging with Muscle Matters services, you consent to the practices described in this policy.

1. Information We Collect

Muscle Matters may collect personal information including, but not limited to:

• Full name
• Contact information (phone number, email address)
• Emergency contact details
• Health and medical information relevant to exercise participation
• Exercise history and lifestyle information
• Goals and preferences
• Payment and billing information
• Progress photos or assessment information (where consent has been provided)

2. How We Collect Information

Information may be collected through:

• Initial consultations
• Health screening and questionnaires
• Client needs analysis forms
• Online forms and website submissions
• Email or phone communication
• In-person coaching sessions
• Ongoing check-ins and assessments

3. Why We Collect Your Information

Muscle Matters collects personal information to:

• Provide safe and appropriate exercise programming
• Deliver coaching and support services
• Monitor client progress
• Communicate regarding appointments, programs, and services
• Improve client experience and business operations
• Meet legal and professional obligations

4. Health Information

Certain health information may be considered sensitive information under Australian privacy laws.

By providing this information, you consent to Muscle Matters collecting and using it solely for the purpose of delivering safe and appropriate fitness and wellbeing services.

Clients are responsible for providing accurate and up-to-date information regarding their health and medical status.

5. Storage & Protection of Information

Muscle Matters takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically, in secure cloud-based systems, or in physical records.

Only authorised persons will have access to your information.

6. Sharing of Information

Muscle Matters will not sell, rent, or disclose personal information to third parties unless:

• Required by law
• Necessary to protect the safety of the client or others
• The client has provided consent
• Referral to another health or fitness professional has been agreed upon

7. Website & Online Services

The Muscle Matters website may collect non-personal information such as:

• Website traffic data
• Browser type
• Device information
• Cookies and analytics data

This information is used to improve website functionality and user experience.

8. Access & Correction of Information

Clients may request access to their personal information at any time and may request corrections if information is inaccurate or outdated.

Requests should be made in writing to Muscle Matters.

9. Retention of Information

Muscle Matters may retain records for administrative, legal, insurance, and professional purposes.

Information no longer required will be securely deleted or destroyed.

10. Contact

For questions regarding this Privacy Policy or your personal information, please contact:

Muscle Matters
kylie@musclematters.fitness
0424707035

Last Updated: 11/05/2026