1. Overview
These Terms & Conditions outline the agreement between Muscle Matters (“we”, “us”, “our”) and the client (“you”, “your”) for participation in Muscle Matters personalised programs, including exercise programming, coaching, nutrition guidance, recovery support, and related services delivered online or in person.
By enrolling in a Muscle Matters program, you agree to these Terms & Conditions.
2. Services Provided
Muscle Matters offers personalised health and fitness services for midlife women, including:
- Personalised exercise programming
- 1:1 coaching (online and/or in person)
- General nutrition guidance (non‑medical, non‑prescriptive)
- Recovery coaching (sleep, stress, habits)
- Online programs
- Digital resources (PDFs, videos, guides)
- Messaging and email support (written or virtual)
- Delivery through digital platforms or coaching tools (where applicable)
- Exercise demonstrations (live or via video links)
All services support general health, fitness, and wellbeing. We do not diagnose, treat, or manage medical conditions.
3. Program Commitment
Muscle Matters personalised programs require a full 12‑week commitment.
By enrolling, you agree to:
- participate for the full duration
- engage in check‑ins at a frequency that suits you (weekly is the most frequent option)
- communicate openly about injuries, health changes, or concerns
- follow your personalised program to the best of your ability
4. Payment Terms
All payments will be processed in Australian Dollars (AUD) and are inclusive of GST.
Option A — Upfront Payment
Full payment made prior to program commencement.
Option B — Split Payment
- $500 upfront
- Remaining balance paid weekly until the full program fee is paid
Payment Conditions
- Payments must be made on time.
- Late payments may result in paused program access until resolved.
- All fees must be paid in full regardless of participation level.
5. Refund Policy (ACL Compliant)
You are eligible for a full refund if:
- Muscle Matters fails to deliver the program due to the fault of the business owner
- A major failure occurs under Australian Consumer Law
You are not eligible for a refund if:
- You change your mind
- You do not participate or complete the program
- You experience circumstances outside our control (e.g., illness, travel, personal commitments)
- You fail to disclose relevant health information that affects your ability to participate
Refunds are assessed in accordance with Australian Consumer Law.
6. Cancellation & Pausing
- Clients must commit to the full 12 weeks.
- Early cancellation is not permitted unless required under ACL.
- Pausing may be allowed at the discretion of the coach (e.g., illness, injury, medical events).
- Pauses must be discussed and approved in writing.
7. Health Screening & Medical Clearance
Before commencing, you must complete:
- AusActive APSS Health Risk Assessment
- Disclosure of all injuries, conditions, medications, or relevant health history
We may request medical clearance from an allied health professional if:
- your APSS screening indicates elevated risk
- you disclose an injury or condition requiring professional oversight
- your coach has concerns about safe participation
Participation may be paused until clearance is provided.
8. Safety, Risk & Assumption of Responsibility
Exercise involves inherent risks, including but not limited to:
- muscle soreness
- joint discomfort
- falls
- cardiovascular strain
- injury from incorrect technique or inappropriate load
By participating, you acknowledge and agree that:
- you engage voluntarily
- you accept responsibility for your own safety
- you will follow coaching instructions
- you will use appropriate equipment
- you will notify your coach of pain, discomfort, or health changes
- you will not exceed recommended loads without discussion
In‑Person Training
We will provide safe instruction, demonstrate exercises, recommend appropriate loads, and maintain a safe environment. You agree to follow instructions and disclose discomfort immediately.
Online Training
You are responsible for ensuring:
- a safe training space
- appropriate equipment
- correct setup for video calls
- safe execution of exercises
We are not liable for injuries resulting from unsafe environments or equipment outside our control.
9. Nutrition Guidance
Muscle Matters provides general healthy eating recommendations, including:
- protein strategies
- fuelling guidance
- timing strategies
- balanced eating habits
We do not provide:
- meal plans
- prescriptive diets
- medical nutrition therapy
Seek advice from a qualified dietitian or medical professional for clinical nutrition needs.
10. Messaging & Email Support
Messaging and email support may be provided:
- in writing
- via virtual communication (e.g., video or voice messaging)
- during reasonable business hours
Response Time Commitment
While response times may vary depending on coaching load and availability, we are committed to providing timely, supportive communication and will respond as soon as reasonably possible.
Messaging support is not an emergency service.
11. Work Health & Safety (WHS)
Muscle Matters complies with WHS obligations by:
- providing safe instruction
- maintaining safe in‑person environments
- delivering programs appropriate to your screening results
- advising modifications where needed
- encouraging disclosure of injuries or health changes
Risk Management Procedures
Muscle Matters maintains written procedures for:
- First Aid
- Blood spillage and infectious disease management
- Emergency response in the event of serious injury or incident
- Participation considerations for pregnant clients
You agree to follow all safety instructions and disclose relevant health information.
12. Intellectual Property
All Muscle Matters content is protected, including:
- program structure
- exercise programming
- nutrition guidance
- recovery frameworks
- videos, PDFs, and digital resources
- branding, logos, and design
- written content and educational material
You may not copy, reproduce, share, distribute, resell, modify, or publish any Muscle Matters content without written permission.
13. Privacy & Data Storage
Muscle Matters collects personal information necessary for safe program delivery, including:
- health screening results
- contact details
- coaching notes
- training data
- progress tracking
- any information captured by the coach to enable development of your personalised program
All information is stored digitally in accordance with the existing Muscle Matters Privacy Policy and Australian Privacy Principles.
Your information will never be shared without consent unless required by law.
14. Limitation of Liability
To the extent permitted by law:
- Muscle Matters is not liable for injuries resulting from failure to follow instructions
- Muscle Matters is not liable for injuries occurring in unsafe environments outside our control
- Muscle Matters is not liable for outcomes dependent on client participation, adherence, or disclosure
- Liability is limited in accordance with the Civil Liability Act 2002 (NSW) and equivalent state/territory laws
Nothing in these Terms & Conditions excludes rights under Australian Consumer Law.
15. Agreement
By enrolling in a Muscle Matters program, you acknowledge that you:
- have read and understood these Terms & Conditions
- agree to participate safely and responsibly
- agree to disclose relevant health information
- agree to the payment, cancellation, and refund terms
- accept the inherent risks associated with exercise
- consent to the collection and storage of personal information